Shipping policy

At Pet Lory, we are committed to delivering your orders as quickly, safely and efficiently as possible.

Below you will find important information about the preparation, shipping and delivery of orders placed through our store.

1. Delivery Time

The estimated delivery time is 5 to 10 working days, although delivery times may vary depending on the destination and different logistical factors.

2. Order Processing

All orders go through a preparation stage before being dispatched.

The estimated processing time is 2 to 3 working days.

This process includes:

● Order preparation.
● Product inspection.
● Packaging.
● Shipping arrangements.

Once your order has been dispatched, you will receive an email containing your tracking number.

3. Order Confirmation

In certain cases, our team may contact you to confirm your order details and ensure that the delivery can be completed correctly.

4. Order Tracking

You can check the status of your order at any time.

Simply visit the “Track My Order” page, enter your tracking number and view the latest delivery status.

5. Courier Companies

We work with established courier and delivery companies operating in the relevant delivery regions.

The courier assigned to your order will depend on the delivery address, operational availability and the characteristics of the shipment.

6. Factors That May Affect Delivery

Delivery times may be affected by:

● High order volumes.
● Promotional periods.
● Public holidays.
● Adverse weather conditions.
● Customs procedures, where applicable.
● Other circumstances beyond our reasonable control.

7. Responsibility

Mix Stores is not responsible for delivery delays caused by external factors beyond our reasonable control.

Customers are responsible for providing accurate and complete delivery information when placing an order.

8. Contact

If you have any questions regarding the shipping or delivery of your order, you can contact us at:

support@petlory.shop